Return & Refund
Defective items: If the whole order is returned, you will receive a full refund. If only part of the order is returned, you will receive a refund for the returned items only.
Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There is also a mandatory restocking fee between 10% and 30% for non-defective items, depending on the item.
Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee. *Some products cannot be returned, such as OEM (original brand) items. Please contact us to confirm whether an item can be returned.
Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to complete the return process. *Please note all orders are recorded by our system.
When issued a prepaid return shipping label by our customer service agent, please use the label as soon as possible. These labels must be used within 14 days. Items returned after 14 days may be refused and sent back to you.
Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please email our customer service at info@inkofamerica.com with pictures of the received items and the shipping label. Any items received by mistake may be required to be returned.
If an item becomes discontinued after purchase, we reserve the right to refund the product instead of shipping a replacement.